From Rich Ferguson. Here’s more from the YouTube description:
Customer Service Prank/Public Improv/Fake Salesman: We hit up the Dollar Store, Home Depot, Sears, Kohl’s, Petco and BedBath&Beyond for only 2 hours posed as a CUSTOMER SERVICE employee. This video showcases the random public improv that followed.
We made a fake name tag for “Will” and headed into several stores in one afternoon. You can see footage from every take. Every person we approached were certain we knew what Rich was talking about… product specs, directions, recommendations, etc. Rich even asked other REAL employees questions during some takes. It was a fun afternoon. Please enjoy these videos.